Many Wine Consumers 'Overwhelmed'
Scan data further defines 'Project Genome' consumer segments
"Our industry needs to do more to become more customer focused," said José Fernandez, president and CEO of Constellation Wines North America.
The original 2005 study of 3,500 wine drinkers was one of the largest consumer research projects ever conducted by the wine industry. The new study examined the purchases of 10,000 premium-wine consumers--defined as those who purchased wine priced at $5 and higher--over an 18-month period. While the first Project Genome study asked online survey participants to recall their wine purchases during the last 30 days, the Home & Habits study tracked the actual purchases of Nielsen Co.'s Homescan® consumer purchase panel, which employs in-home bar code scanners and surveys to map consumer buying behavior across a demographically balanced sampling.
Nielsen measured consumer attitudes and purchase behavior within multiple purchase channels, including warehouse clubs, supermarkets, mass merchandisers, drug stores, liquor stores and wine shops. The scan data were supplemented with online interviews to classify consumers by Project Genome consumer segments identified in Constellation's original study: Enthusiasts, Image Seekers, Savvy Shoppers, Traditionalists, Satisfied Sippers and Overwhelmed.
Among the new insights into the segments:
Overwhelmed (23% of consumers)
- Overwhelmed by sheer volume of choices on store shelves
- Like to drink wine, but don't know what kind to buy and may select by label
- Looking for wine information in retail settings that's easy to understand
- Very open to advice, but frustrated when there is no one in the wine section to help
- If information is confusing, they won't buy anything at all.
- View wine as a status symbol
- Are just discovering wine and have a basic knowledge of it
- Like to be the first to try a new wine, and are open to innovative packaging
- Prefer Merlot as their No. 1 most-purchased variety; despite "Sideways," Pinot Noir is not high on their list
- Use the Internet as key information source, including checking restaurant wine lists before they dine out so they can research scores
- Millennials and males often fall into this category.
- Enjoy wines from established wineries
- Think wine makes an occasion more formal, and prefer entertaining friends and family at home to going out
- Like to be offered a wide variety of well known national brands
- Won't often try new wine brands
- Shop at retail locations that make it easy to find favorite brands.
- Enjoy shopping for wine and discovering new varietals on their own
- Have a few favorite wines to supplement new discoveries
- Shop in a variety of stores each week to find best deals, and like specials and discounts
- Are heavy coupon users, and know what's on sale before they walk into a store
- Typically buy a glass of the house wine when dining out, due to the value.
- Don't know much about wine, just know what they like to drink
- Typically buy the same brand--usually domestic--and consider wine an everyday beverage
- Don't enjoy the wine-buying experience, so buy 1.5L bottles to have more wine on hand
- Second-largest category of warehouse shoppers, buying 16% of their wine in club stores
- Don't worry about wine and food pairing
- Don't dine out often, but likely to order the house wine when they do.
- Entertain at home with friends, and consider themselves knowledgeable about wine
- Live in cosmopolitan centers, affluent suburban spreads or comfortable country settings
- Like to browse the wine section, publications, and are influenced by wine ratings and reviews
- 47% buy wine in 1.5L size as "everyday wine" to supplement their "weekend wine"
- 98% buy wine over $6 per bottle, which accounts for 56% of what they buy on a volume basis.
Fernandez said he sees the situation as a chance to increase overall wine sales in the U.S. "We've under-communicated to these consumers," he said. "Increasing per capita consumption in the Overwhelmed category is our biggest opportunity… If we do nothing, today's Overwhelmed will be tomorrow's Overwhelmed."
The fact that most people who work in the wine industry are Enthusiasts may account for the industry's failure to understand Overwhelmed consumers, Fernandez added.
"All six of these segments are coming into your establishment on any given day, " said Ed LeMay, senior vice president, channel management, Constellation Wines U.S. "The key is in what proportion."
How data will be used
Constellation will use insights from the Project Genome Home & Habits study when consulting with retailers and on-premise establishments in developing more comprehensive wine plans, from updating grocery displays to "clustering" selections by geography, lifestyle and preference.
"Any time we can learn more about our premium-wine consumer, it's an opportunity to serve them better," LeMay said.
Fernandez said the study results are especially important to Constellation now that it has divested itself of "jug wine" brands Inglenook and Almaden, and is focusing on becoming a leader in the premium wine segment.
Constellation chose to share top-line findings of the new research as a service to the industry, Fernandez said. "In the end, we all benefit when we know consumers better, and can make wine a more meaningful and relevant part of their lives."
Source: Project Genome