10.28.2010  
 

Patrons Book Winery Visits After Hours

Online winery reservation data reveals surprising consumer patterns

 
by Paul Franson
 
winery visits
 
Napa, Calif. -- Just as the Internet has upended the way Americans buy books and make restaurant reservations, it could also change the way they arrange visits to wineries. And after a few quarters of results, the data suggest a major change in preferences.

VinoVisit, one of the two companies attempting to create “Open Table” type systems for winery visits (Cellar Pass is the other), has released three quarters of data on how its patrons have booked appointments, including thousands of visits processed in the third quarter of this year.

One-third of the reservations are booked after business hours, when most winery staff is gone, and that number is rising. “The biggest change we’ve seen is that a lot more people are using the system after hours compared to earlier quarters,” says Bob Iannetta, executive vice president of sales for VinoVisit.

It’s not clear whether the change results because the system is so new that people are just realizing they can book later, or if it’s related to seasonal activity.

It’s likely that more and more people will book after hours if the systems become widespread, as that’s the time when most can plan and arrange personal matters. Of course, some people in other time zones might want to book before wineries in California are open, too.
winery visits
 
 
On average, people book tours 16 days in advance, but many do it at the last minute and some long in advance; 206 days is the longest recorded interval. In many cases, this gives wineries times to suggest added offerings, such as extended tours, reserve tastings and food and wine pairings.
winery visits
 
Iannetta notes that people tend to schedule visits for the next weekend on Monday through Wednesday nights.

All the wineries in the system at present are in California, and Californians comprise 31% of U.S. visitors, but VinoVisit has processed reservations from visitors in all 50 states and 23 countries. Canada accounts for 55% of foreign visitors using the system.

Visitors can start either at the VinoVisit.com website or at the individual winery site. Average group size from VinoVisit’s site is larger, at 3.6 people; from winery sites, it’s 2.7.

One fairly recent convert to the system is Honig Vineyards. Director of marketing Regina Weinstein found the VinoVisit system easy to use for both customers and the winery. “Before we had a reservation system, customers clicked on our website, then sent an e-mail to us, so there was a delay in getting a response. And if they called, we could be on the phone or closed for the day. By contrast, now they get immediate confirmation.” She, too, notes that people tend to want to make reservations after hours and on weekends. “That’s one of the beauties of this system.”

Recent additions to the VinoVisit system include Kuleto (10,000 cases), Honig (45,000), Vintners Signatures, Quivira (13,000), The Hess Collection (500,000), Pine Ridge Winery (90,000) and Edna Valley (10,000) wineries.
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